Frequently Asked Questions

Price depends on three things: the type of clean, the square-footage tier of the home, and any add-ons requested. Bedroom and bathroom counts do not change it. There are no minimums, no trip fees and no tax, so the quoted figure is the figure paid.

Being home during the clean is optional. Many customers arrange access and go about their day. If you will not be home, add your entry method to your customer dashboard when booking. Every cleaner is fully background-checked, licensed, bonded and insured.

An in-home visit is not needed before booking. A quote can be obtained and a clean booked online in about a minute, because pricing is based on the type of clean and the size of the home rather than on an inspection.

Same-day cleaning cannot be guaranteed, because it depends on which cleaners are free that day. Requests are checked against the schedule and you are contacted either way. Availability varies through the year, so booking ahead is more reliable.

Cleaners bring their own supplies and equipment to every job, so nothing needs to be provided. Eco-friendly products are available on request — mention it when booking and they will be used throughout the clean.

Diamond Oasis Cleaning offers residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and add-on services such as oven interiors, interior windows and laundry, across the Las Vegas Valley and Henderson.

If you are not satisfied, tell us within 24 hours and we will schedule a return visit to re-clean the areas you were not happy with. Report it by phone or through the contact form and the return visit is arranged from there.

Every cleaner passes a full background check before working on any job. Diamond Oasis Cleaning works with cleaners who are already experienced in residential house cleaning, and supervisors perform regular quality inspections on cleans.

All of our cleaners are licensed, bonded and insured. That cover is in place on every job, whether it is a one-time clean or a recurring visit.

There are no fixed packages. Each home is quoted on the type of clean, its square-footage tier and any add-ons requested, so the price reflects the work rather than a bundle. Recurring visits are discounted from the second clean onward.

Cleaners aim to arrive at the booked time, with a 60-minute window allowed for traffic, weather and earlier jobs running long. If a cleaner is delayed beyond that, you are told their estimated arrival time.

The card on file is charged after the clean has been completed, not when the booking is made. The work is done before anything is taken.

Let us know at least 24 hours before your scheduled clean and we will reschedule it, free of charge. Cancelling within 12 hours of the start time carries a 10% fee, because the slot was reserved and could have gone to another customer. Call to cancel or reschedule and either can be arranged.

Two reminders are sent: one 24 hours before the clean is due, and another an hour before the cleaner is expected to arrive.

A standard clean covers 42 tasks across the kitchen, bathrooms, bedrooms, living areas and laundry: floors, countertops, appliance exteriors, fixtures, mirrors, toilets and tubs, and making the beds. A deep clean is recommended first if the home has not been professionally cleaned in about three months.

The number assigned depends on the size of the home and the type of clean booked. Larger homes are given more cleaners rather than longer visits. On a recurring schedule, we make every effort to send the same cleaner each time.